Utilizing DIBs framework to attain digitalization of financial products and services will establish a more equitable and accessible services that meet the diverse needs of customers.
Diversity in financial products and services aims to cater to a wide range of customer needs, taking into account factors such as age, gender, location, and employment level. This approach addresses systemic inequities and encourages innovation and collaboration. Achieving this requires active listening, taking action, and receiving feedback with an innovative and creative mindset.
Inclusion ensures that financial products and services are easily accessible to all customers. Whether someone has a Nokia 3210 or a Samsung S24 Ultra, they should have access to savings, credit, insurance, and payment options. Strategic partnerships and information sharing play a crucial role in achieving this goal.
Belonging is essential in establishing trust between customers and financial products. Every customer should feel valued and respected, regardless of their level of usage or contribution. By providing timely support and showing appreciation frequently, products can create a sense of belonging among their users. This ultimately leads to loyal product advocates.
Leave a comment